Refunds & Credits
For registrations made on or after November 1, 2023:
If a volunteer wishes to cancel their registration after the Registration Fee has been paid, they may request a refund or credit of their Registration Fee subject to:
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Cancellation 30 days or more before the earliest program start date the volunteer was registered for: The Registration Fee can be retained as a credit in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date. Alternatively, the volunteer can opt for a 100% refund of their Registration Fee.
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Cancellation less than 30 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but if the Program Fee has also been paid then the Registration Fee can be retained as a credit in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date.
Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date. Program Fee credits can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date. Program Fee refunds will be subject to a US$200 cancellation fee. Program Fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum US$300 cancellation fee to cover expenses already incurred on behalf of the volunteer.
For registrations made on or before October 31, 2023:
If a volunteer wishes to cancel their registration after the Registration Fee has been paid, they may request a refund or credit of their Registration Fee subject to:
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Cancellation 30 days or more before the earliest program start date the volunteer was registered for: The Registration Fee can be retained as a credit in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date. Alternatively, the volunteer can opt for a refund of their Registration Fee, less a US$50 processing fee.
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Cancellation less than 30 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but if the Program Fee has also been paid then the Registration Fee can be retained as a credit in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date.
Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date. Program Fee credits can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date. Program Fee refunds will be subject to a US$200 cancellation fee. Program Fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum US$300 cancellation fee to cover expenses already incurred on behalf of the volunteer.
Changes to Program Destination, Project, Dates or Duration
After the Registration Fee has been paid and before the program start date, a volunteer may change their program destination, project, duration and/or start date subject to:
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14 or more days before scheduled program start date: No Change Fee + any difference in Program Fee.
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Less than 14 days before scheduled program start date: US$150 Change Fee per change + any difference in Program Fee.
- The new program’s start date must be no more than 24 months from the earliest start date the volunteer was registered for, otherwise a new Registration Fee will be payable.
- No refunds will be given if the new Program Fee is less than the amount already paid.
